The Friedman & Ranzenhofer, P.C. Ten Point Pledge to Accident/Injury Clients is:

1. To communicate with you in plain language that is easy to understand.

2. To promptly return your telephone calls.

3. To quickly and thoroughly investigate and analyze your case. Friedman & Ranzenhofer, P.C. does not accept every accident case.

4. To have your case personally handled by an attorney.

5. To keep you informed of the progress of your case at all times.

6. To show you the personal care, concern and attention which has been the hallmark of our law firm since 1955.

7. To not handle your case in an "assembly line" fashion.

8. To accommodate the needs of you and your family during the handling of your case.

9. To vigorously protect your legal rights.

10. To never release your name to the media after your case has been completed, except with your written permission.

Attorney Michael H. Ranzenhofer limits his practice to automobile accident, slip and fall, dog bite and defective product cases. He is a member of the Association of Trial Lawyers of America, the Western New York Trial Lawyers Association, the New York State Trial Lawyers Association and the Erie County Bar Association Negligence Committee.