When Can A Person With A Disability Be Asked To Remove His Or Her Service Animal?

If the dog is out of control and the handler does not take effective action to control it or the dog is not housebroken. When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animal’s presence. Establishments that sell or prepare food must allow service animals in public areas even if state or local health codes prohibit animals on the premises.

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